FAQ

We’ve compiled some of the top FAQs that we receive from our customers and grouped them to help you find what you need. If you have any questions that are not answered here, please feel free to reach out to our team for assistance.

Shipping

Where do you ship?
We ship within the continental United States. However, we don’t ship Dubia roaches to Florida, per Florida State Law.

Do you ship internationally?
No, we only ship inside the continental United States.

What shipping options do you have?
At this time, we only offer USPS shipping. This normally takes 3 to 4 business days.

Packaging

Why can’t I add a heat pack to my order? It’s cold.
We don’t include heat packs with our orders until it is under 20 degrees. With your order, we do include Styrofoam peanuts. The peanuts and the body heat of the insects keeps them warm during their travels. If there is too much heat, they will cook themselves.

Why don’t you include a packing slip in the package?
We want to reduce our paper use and waste. We send an electronic confirmation and an invoice. If you would like a packing slip in your order, please let us know.

Orders: Arrival, Tracking, and Troubleshooting Common Problems

Why do your sizes seem smaller or larger than another competitor’s options?
There is no set sizing chart for feeder insects. Everyone sizes their feeders differently. If you have any issues with the sizing of your insects, please contact us by email and include pictures.

Why is my tracking still saying that my order is in Chardon?
USPS often scans the batch of packages when it is received at our local post office in Chardon. Once the package leaves our local office, the next hub doesn’t always scan the packages. Since this happens, it seems like the package is still at our post office for days. Rest assured the package is traveling and on its way to you. Keep an eye out on the tracking to update when it is scanned at your local post office.

When will my order arrive?
It normally takes 3 to 4 business days for the package to be delivered by USPS. Sometimes, it does take longer depending on the season. If there are any issues, please email us.

My feeder insects just arrived and they are not moving. What’s going on?
Sometimes when the feeders get cold, they go into hibernation. Take them out of the bag and put them into a container. Then, leave them at room temperature or put on heat tape. Give them a couple of hours to warm up. If they don’t come back to life, please email us with a picture and your order number.

My order isn’t here and the tracking says, “Delivered.” What should I do?
First, check to see if the package is in any unusual place around your home. If you are not able to find the package, please contact your local post office. They are able to talk to the post office worker that delivered the package. If they are not able to find the package, please contact us by email.

Do you overstock orders?
Yes, we overstock all feeder insect orders by about 10 percent in case there is any death in transit.

What do I do if there is a mistake with my order?
Please contact us by email with your order number and what is wrong with your order.

My package is missing. Should I call the post office?
Yes, but not the 800 USPS number as that is the national line. We suggest that you call your local post office with your tracking number, and they’ll be better equipped to help you find the package.

Reward Points

How do I use my Reward Points?
First, log in to your account and click on the green Rewards button. Once you have clicked on that, a new screen will come up with how many points you have. You can then click to use those points. Select “Get Code” and it will then send a one-time code to your email that can be used in the checkout.

Reptile Care

How do I care for my new reptile?
We have a number of resource articles and guides on our site designed to help you care for your new pet reptile. Visit our blog and check out some of the most popular guides below:

ABDragons Is Here to Help

Have More Questions?
We are your one-stop shop for high-quality live feeder insects, including Dubia roaches, mealworms, Phoenix worms, and many other nutritious options for your pet reptile. If you have questions about our products, need guidance for your reptile’s care, or want to speak to a member of our team, please reach out. We look forward to hearing from you!